Loobrew Scam
I recently purchased a deer hunting vest, not from Amazon, which was my first mistake; but from a website called lookbrew.com. My second mistake was not researching the website before doing business with it. I researched the site after ordering the item.
What I found was uniformly negative reviews. To my great surprise the company actually shipped an item, not the item I ordered of course, but it was a vest. Just not the vest I ordered. The only similarity the two have is that they are both vests. I sent
the company several emails explaining that they had ship the wrong item and requesting that they either ship the correct item or process a full refund. After the company requested
that I return the item at my own expense due to their return and
exchange policy. I reviewed the entire situation again in the following email.
From: Keegan
Sent: Wednesday, June 02, 2021 10:09 AM
To: service@lookbrew.com
Subject: Re: BEV47258
No I am not going to waste any more time or money on this issue. I will review the issue one more time because it is clear from your response that you have no idea what the issue is.
This is the item I ordered:
This is the item your company shipped:
Clearly not the same item; and not even close to what I ordered.
Your company admitted as much:
From: Norman Clavido service@lookbrew.com
Sent: Thursday, May 27, 2021 21:52
To: Keegan keegan@jgkeegan.org
Subject: Your order has been shipped
Dear John Keegan
Good day,
Thank you for contacting us for the enclosed matter below.
For your order number ; BEV47258
We are glad you received the package but were sorry to hear that we delivered the wrong products.
As for the item you received, we suggest you to keep the item and accept our offer which is a $26 voucher as compensation. A voucher is a kind of discount code that you can use for your next purchase. This is not refundable money.
Please let us know your option. Thank you!
Have a nice day!
Best regards,
Norman Clavido
Customer Service Team
www.lookbrew.com
While, I did not accept the $26.00 voucher or the $26.00 partial refund that was offered in the following email your company did at least that knowledge its mistake. The item I ordered cost over $52.00 not including shipping the partial refund was not acceptable.
From: Norman Clavido service@lookbrew.com
Sent: Saturday, May 29, 2021 03:44
To: Keegan keegan@jgkeegan.org
Subject: Your order has been shipped
Dear John Keegan
Good day,
Order number:BEV47258
Thank you for contacting us for the enclosed matter below and were sorry for this kind of inconvenience.
We're sad to hear that you're not satisfied with the previous offer which is the voucher. How about $26 partial refund as compensation? Once you accept this offer, you can now keep the item or give it to someone as a gift. Please let us know your option.
Looking forward to your early response. Thank you!
Have a nice day!
Best regards,
Norman Clavido
Customer Service Team
www.lookbrew.com
Based on the above, this is not a typical return or exchange situation; therefore your policy does not apply. The problem here is that I did not receive the item I ordered. The company has conceded the fact. It is only when I rejected the partial refund
of $26.00 that I was required
to return the item. In the following email I was given an address and telephone number:
From: Norman Clavido service@lookbrew.com
Sent: Sunday, May 30, 2021 23:37
To: Keegan keegan@jgkeegan.org
Subject: Your order has been shipped
Dear John Keegan
Good day,
Thank you for contacting us and we're sorry for this kind of inconvenience.
For your order: BEV47258
For full refund of item price Here is the return address :
Receiver: Liu Rongfeng
Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town
City: Dongguan
State：Guangdong
Country: China
Zip Code: 523000
Phone number: 13713088707
Please do not forget to send us the return receipt and the tracking number after you returned the parcel. We need that details in order to track your return parcel and to verify if we can apply for a refund or not. Looking forward to your response.
Thank you! Have a great day!
Best regards,
Norman Clavido
Customer Service Team
www.lookbrew.com
I checked the phone number. It’s fake. And if the phone number does not work how do I know the address is any good, and at this point I have no reason to suspect that even if I return the item that you will either ship the item I ordered or give me a full refund. So, I propose the following resolution to your problem. Since your refund and exchange policy does not apply in this situation, as soon as I receive a full and complete refund I will return the item that you never should’ve shipped in the first place. Alternatively, your company could ship the item I ordered and as soon as I receive it I will return the item you never should have shipped in the first place. Because your company made the error I’m under no obligation to spend more money returning an item I did not order and do not want. Your company has made no effort to ship the item I ordered.
I sincerely hope that your customer service team now has a complete understanding of the issue and why your refund and exchange policy does not apply in this situation. I will spend no further money on this matter. Based on the reviews and I’ve read about your company if I were to do so it would just be a waste of my time and money.
John Keegan
jgkeegan.com
keegan@jgkeegan.org
This is the reply that I received:
From: Norman Clavido service@lookbrew.com
Sent: Thursday, June 03, 2021 03:43 AM
To: Keegan
Subject: BEV47258
Dear John Keegan
Good day!
Thank you for contacting us and apologized for the late response.
For your order no.; BEV47258
As for your concern , We can only deal with your full refund of item price only under the following situations: We receive your returning package. There is a return tracking No. and receipt to check. Once you return the items we will process your request refund.
Hope you understand.
Looking forward to your response
Have a good day.
Best regards,
Norman Clavido
Customer Service Team
www.lookbrew.com
Below is my reply:
From: Keegan
Sent: Thursday, June 03, 2021 11:46
To: service@lookbrew.com
Subject: RE: BEV47258
As I have demonstrated your exchange and return policy does not apply in this case. I have made the argument several times now that your company has not shipped me the item I ordered. You have offered me a partial refund of $26.00 without returning the item. Your policy is flexible. It is not true that your company cannot give me a full refund without returning the item. Let me be clear, for the last time, I will not spend money to return an item that never should’ve shipped me and first. You can either provide me a full refund or ship me the item I ordered. I will not spend any more money on this issue. And it is wrong your company regardless of your policy to you expect me to do so in this instance.
I have no doubt that if I were to ship the item your company would never receive it. As I have stated in previous communications the phone number giving me along with the return address doesn’t work. And if the phone number does not work; how do I know that the address is any good. I have already wasted $53.00 doing business with your company I will not waste any more money. And according to many reviews I have read what has been proposed to me in previous communications is standard practice for your company.
The following are just a small sample of your company’s uniformly negative reviews:
Review of Lookbrew
Kunde
7 reviews
Total scam
Apr 14, 2021
Total scam - fake Chinese knockoffs. Purchased a tweed hunting jacket. Sure enough, 3 months later a package arrived with a pathetic polyester knockoff.
Photos on website are from original product vendors - nothing you will ever experience when your package finally arrives. Stay away from this company at all costs.
Review of Lookbrew
mfmsimon
2 reviews
Apr 13, 2021
Ordered a Lookbrew Chore Jacket in...
Ordered a Lookbrew Chore Jacket in heavy denim. Said it was going to be dispatched from UK. It wasn't - clearly from China and when it finally arrived, 5 weeks later, it was a complete sham. Nothing like the photos. Clearly a cheap, light, single seam knock off. Package arrived in clear plastic with no return information. This site is a scam, pure and simple. DO NOT USE>
Review of Lookbrew
Nige
3 reviews
Landfill at best
Apr 6, 2021
What you see is a leather Bellstaff jacket with all the details taken from the Bellstaff site.
What you get is a piece of rubber/plastic rubbish fit only for landfill. The package is dispatched from the UK via Hwdc, Hurricane Way, Slough, SL95 or IA Addison Road, Sudbury the return address for the trash that arrives is in China.
Posting that will cost a minimum of £53.50 guaranteed or £21.65 confirmed.
Fraud plain and simple.
I would welcome any explanation you would that have for the above reviews. In the absence of such an explanation I can only conclude that your company has no intention of either shipping the product I ordered or refund in my money. I have already wasted $53.00 why would I waste over another $30.00 to ship you an item you never should have sent me in the first place.
I look forward to your response. Please read the entire email before responding. Additionally please do not waste my time explaining your return and exchange policy again.
John Keegan
jgkeegan.com
keegan@jgkeegan.org
The company did not respond to any of the specifics in the email. They simply responded by explaining again that in order to receive a full refund I must first, at my own expense, return the item, which I have repeatedly told them I will not do unless I get a full refund or they shipped me the item I ordered. The reviews used in the email are from Trustpilot and can be found here. I suspect at some point they will stop responding to my emails and I will never get my money back. I should have looked them up before I did business with them. If updates are needed I will post them. Let the buyer beware.